Terms & Conditions

The garments

Fabric
Weave irregularities may be present in the garments, it’s part of the properties of natural fibers. Our fabric is fully examined before cutting and after production, peeling may appear as a natural evolution of the fiber and the friction of use.
Please read the care label in your garment before washing, if still have questions about how to care for your garment, read more in our Garment Care section.

 

 

Color
Our garments are naturally dyed, color can vary from batch to batch do to the use of natural dyestuff. There can be color unevenness or excess of color in the dyed garments, result of the practices of hand dyeing. Natural dyes can be sensitive to light, can loose color overtime. Is part of choosing colors that come from nature; they evolve.

Please read the care label in your garment before washing, if still have questions about how to care for your dyed garment, read more in our Garment Care section.
 

 

Sizing
Our fit was developed to fit a wide range of bodies, fitting all bodies is imposible but we have worked with a very skilled development team to get the best fit possible for our clothes. Follow the size chart before purchasing your garment. If you still have questions on which one is the best size for you, send us at email at hola@tintoreriamariaromero.com, we will be happy to help you.
 

 

How to Measure:
Use a cloth tape measure and wear close-fitting clothing.

Bust : Place one end of the tape measure at the fullest part of your chest, wrap it around to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (as a belt would) at your natural waistline, which is located above your belly button and below your rib cage. Don’t suck in your stomach, or you’ll get a false measurement. 

Hips: Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, do it in front of a mirror if possible.
Sleeve: Start from the end of your shoulder, measure down to the middle joint of your thumb. 

Inseam: If you have a pair of pants that fit you perfectly (they shouldn’t be too loose around the waist), measure the inseam of the pants, from the crotch to the hem.

 

Shipping, exchanges & returns 

Domestic shipments
Please allow up to 3 days for your order to be processed and shipped to you.
All orders are processed and shipped twice a week on Tuesdays and Fridays from 10am – 5pm, all orders placed after 1pm on Friday will ship the following week.

 

 

International shipments
International shipments are shipped via DHL Express.
If you don’t see your country listed, please send us an email at hola@tintoreriamariaromero.com and we will assist you.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the country of destination. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, these fees are collected at the time of delivery.

 

Exchanges
El Closet was made for you to love your pieces, so if you want to exchange and item, for another size, color or item, send us an email at hola@tintoreriamariaromero.com ,we'll send you a return label and ship out your new item as soon as we receive the original. Only domestic orders.
 
If you would like to exchange an international order, please note that you will be responsible for the cost of shipping the original item back to our studio, but we will ship your new item for free.

 

Returns
If you would like to return your item for a refund in the original form of payment, please send us an email at hola@tintoreriamariaromero.com we will help you through the process.
 
Please read our returns fine print before placing your order: 

– All items must be returned in unused and unworn condition with original tags and packaging within 14 business days from the day you receive your item(s).

–María Romero Studio, LLC reserves the right to deny a refund if the merchandise returned does not meet our return policy requirements.

–Postage costs are not refundable.

– María Romero Studio, LLC is not responsible for duty reimbursement in the case of international shipments.